Our Commitment to Inclusive Experiences
At Sparklight, we are committed to providing the latest products and technical advancements, while maintaining the highest level of reliability and customer care.
In our ongoing efforts to make our services accessible for all of our customers, we offer video programming and closed captioning services designed to meet the needs of individuals who are blind or visually impaired and for those who are deaf or hard of hearing.
Video Programming
Sparklight TV is compatible with several accessibility features designed to help people with disabilities use technology with greater ease. These functions include closed captioning (commonly also known as subtitles), screen reader technology, and video description tracks. Enabling accessibility features is typically done on the device in use and not the application itself. Specific accessibility features can vary based on the device in use.
Here are a few of our recommended devices:
- Amazon Fire TV 4K Ultra HD and Alexa Voice Remote
- Apple TV 4K - 64 GB
Learn more about Fire TV and Apple TV accessibility features:
Disclaimer: Sparklight is not endorsed by or affiliated with Apple®, or Amazon®, and all trademarks are those of their respective owners. As an Amazon Associate Sparklight earns from qualifying purchases.
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Accessibility Statement
At Sparklight, we're dedicated to making our digital experiences accessible to everyone, including individuals with disabilities. We strive to provide an inclusive experience that allows everyone to enjoy our goods, services, facilities, privileges, advantages, and accommodations fully and equally.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Sparklight is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. However, we are continually improving the user experience for everyone, applying the relevant accessibility standards, and testing to validate our efforts and ensure that everyone can enjoy our services without any barriers.
Accessibility Contact Information
Your input is super valuable to us, and we're always looking for ways to make your experience more accessible. If you have any ideas or run into any challenges, don’t hesitate to reach out! Just let us know which webpage or screen you're referring to and what issue you're facing! We'd be more than happy to help make that page/screen and its info accessible for you.
You can connect with us using either of these accessible options:
Email: legal@cableone.biz
Phone: 877-692-2253
Our knowledgeable team is here to help! Thanks for being part of our journey to make everyone's digital experiences even better.