To find out if there is an outage in your area, sign up for outage text alerts through your online account.
Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools, such as text messaging and the outage map on our website and app, may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to fully integrate our systems in order to provide you with the best experience possible. For outage information, please contact our customer support team at 877-692-2253. Thank you for your understanding.
Sparklight works hard to provide you with the most reliable network possible. But sometimes, trouble happens. And when it does, we want to get you back up to speed as fast as possible starting with these troubleshooting tips.
Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools, such as text messaging and the outage map on our website and app, may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to fully integrate our systems in order to provide you with the best experience possible. For outage information, please contact our customer support team at 877-692-2253. Thank you for your understanding.
What to do if there is a network outage?
In this case, Sparklight is aware of the outage and is working hard to restore your service. Try one of the following to track the status of an outage:
- Enter your address to check for an outage
- Download the MySparklight mobile app for instant service monitoring.
- Login to your online account and look for a notification posted at the top of the Overview page.
- Login to your account and sign up for text notifications under your profile settings to receive instant outage notifications and status updates.
- If you suspect a network outage, contact Tech Support from your account phone number for an automated status update.
What to do if there’s not a network outage?
If there are no outage alerts, your service disruption may not be caused by a network outage. In that case, you can turn to Sparklight Support for help.
- Double check that your monthly bill payments are current – late payments could cause a service interruption.
- Check your devices for power and connectivity.
- Check for disconnected wires.
Frequently Asked Questions
Is there a Sparklight Internet outage?
Is there a Sparklight outage in my area?
To find out if there is an outage in your area, sign up for outage text alerts through your online account.
Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools, such as text messaging and the outage map on our website and app, may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to fully integrate our systems in order to provide you with the best experience possible. For outage information, please contact our customer support team at 877-692-2253. Thank you for your understanding.
Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools, such as text messaging and the outage map on our website and app, may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to fully integrate our systems in order to provide you with the best experience possible. For outage information, please contact our customer support team at 877-692-2253. Thank you for your understanding.
How do I report a Sparklight outage?
Sparklight is aware of most outages immediately. Before reporting a Sparklight outage, check to see if there is an outage in your area by signing up for outage text alerts through your online account.
Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools, such as text messaging and the outage map on our website and app, may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to fully integrate our systems in order to provide you with the best experience possible. For outage information, please contact our customer support team at 877-692-2253. Thank you for your understanding.
Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools, such as text messaging and the outage map on our website and app, may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to fully integrate our systems in order to provide you with the best experience possible. For outage information, please contact our customer support team at 877-692-2253. Thank you for your understanding.
Is there a Sparklight outage map that I can view?
Yes, you can check to see if there is an outage at any Sparklight service address at sparklight.com/outage
Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools, such as text messaging and the outage map on our website and app, may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to fully integrate our systems in order to provide you with the best experience possible. For outage information, please contact our customer support team at 877-692-2253. Thank you for your understanding.
Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools, such as text messaging and the outage map on our website and app, may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to fully integrate our systems in order to provide you with the best experience possible. For outage information, please contact our customer support team at 877-692-2253. Thank you for your understanding.
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