Sparklight outage information: We're here to help when things go wrong
At Sparklight, we work hard to keep your internet running smoothly, but sometimes, issues happen, When they do, we want to get you back online quickly. Start with the troubleshooting tips below for a fast fix.
Incase of outage
What to do if there is a network outage
If there's a known outage in your area, Sparklight is ready on it, working to restore your service as quickly as possible. In the meantime, here are a few ways you can stay in the loop and take action:
Check for an outage
Enter your address to confirm whether there's a known outage affecting your service.
Check for an outage
Sign up for text notifications
Stay informed with real-time outage notifications sent straight to your phone-no need to refresh or wait on hold. Sign up for text notifications
Download the mobile app
Get real-time updates, mange your account, and access support, all in one place, right from your phone. Download the mobile app
Contact technical support
Need help right away? Our team is there 24/7 to answer questions and get you back online faster. Contact technical support
Login to your online account
Easily view service status, manage notifications, and explore support options anytime. Login to your online account
Track and troubleshoot with ease
Whether you're on desktop or mobile, we make
what to do if your service is down but there's no outage
Still offline but no outage in your area? Try these quick fixes to get your connection back up and running.
Double check your monthly bill
Make sure your account is up to date. Missed payments can sometimes cause service interruptions.
Check your devices
Try restarting your modem, router, or connected devices. A quick reset can often fix slow speed or lost connections.
Check for disconnected wires
Loose or unplugged cables are more common than you think. Take a moment to confirm everything's securely connected.
More resource from Sparklight
Check out these helpful how-tos to keep your connection strong.
WiFi Tips
Improve signal strength and speed throughout your home with simple, effective tips.
Learn how to optimize your WiFi.
Rebooting your modem
Sometimes all it takes is a quick reboot. Learn how to reset your modem the right way to restore your service.
Check out these useful articles and get back online
My internet is not working
Troubleshoot common issues at home- no tech expertise required.
Service outages
Understand how Sparklight responds to outage and what to expect during downtime.
Outage text notifications
Get real-time updates when outages happen in your area, right on your phone.
Supported modems (residential)
Make sure your equipment is compatible with Sparklight's network to avoid disruptions.
Modem reboot
Rebooting your modern can solve many issues. Here's when and how to do it properly.